Contents
Ascera Tutoring provides three services, which may be taken separately or together:
Subjects and levels currently offered are 11+ (GL Assessment, CEM and independent school formats), GCSE Maths, Biology, Chemistry and Physics, and A-Level Maths, Biology and Chemistry, across AQA, Edexcel, OCR and OCR MEI. Small group tuition is offered at 11+ and GCSE only and is not offered at A-Level. All sessions are conducted via an online video platform using a shared interactive whiteboard.
The specific service, subjects, examination board, session frequency and any other arrangements are agreed between the parties before the arrangement commences, either during the free consultation call or by subsequent written agreement.
We make no guarantee of any specific examination result or grade improvement. Outcomes depend on a range of factors including the student's effort, attendance and engagement. We do, however, commit to delivering every service with care, professionalism and a focus on the student's individual needs.
Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, including the right to receive services performed with reasonable care and skill.
Services are arranged by mutual agreement following an initial consultation. Bookings are confirmed by written communication (email or WhatsApp). A booking is considered confirmed once both parties have agreed the service, and where applicable the date, time and subject, in writing.
The initial free consultation call carries no obligation and does not constitute a booking. No payment is due in respect of the consultation call.
A diagnostic assessment is a prerequisite for the Ascera Programme and for Programme Plus. We may decline a diagnostic booking where, in our reasonable judgement, the student has covered too little of the course for an assessment to produce a useful result. In that event no fee is payable.
Current rates for every service, including the per-subject rates for diagnostic assessments and for the Ascera Programme, are set out on our services and pricing page and are confirmed to you in writing at the point of booking. The rate confirmed in writing at booking is the rate that applies to your arrangement.
All fees are quoted and payable in pounds sterling (GBP). Rates are reviewed periodically. Any change to rates will be communicated in writing with a minimum of four weeks' notice before taking effect for existing clients.
Where lessons are booked, the diagnostic assessment and the Ascera Programme are included at no additional charge for those subjects in which lessons are taking place. Subjects that are not tutored are charged at the applicable additional-subject rate. Programme Plus is not included with tutoring.
Where lessons end, the inclusion ends with them. Any Programme you wish to continue in a previously tutored subject reverts to the applicable monthly rate from the next billing date, and we will tell you in writing before that happens. Diagnostic reports already delivered remain yours.
Tutoring is invoiced following the completion of sessions, or in advance for term bookings. Diagnostic assessments are invoiced in advance of the paper being issued. The Ascera Programme and Programme Plus are invoiced monthly in advance on the same date each month, being the date on which the arrangement started. Payment is due within seven days of the invoice date.
Payment is accepted by bank transfer to the details provided on the invoice, and should reference the invoice number.
Where payment is not received within 14 days of the invoice date, we reserve the right to suspend provision of further sessions, and of further Programme materials and marking, until payment is made. Suspension does not extend or pause the monthly billing cycle unless we confirm otherwise in writing.
Sessions begin and end at the times agreed at the point of booking. Where a student joins after the scheduled start time, the session is not extended to recover the time lost. It ends at its scheduled finish time, so that the session following it is not delayed, and the full session fee remains payable.
Where a student does not join the session at all, and the session has not been cancelled in accordance with the notice provisions below, the session is treated as delivered and the full session fee remains payable.
If you know in advance that the student will be late, we would ask you to tell us as early as you are able. We will make the most productive use we can of the remaining time, but the scheduled finish time is not affected.
Where the delay is ours, the time lost is added to the end of that session wherever the following slot allows. Where it does not, that time is added to a subsequent session or credited to you.
We require a minimum of 24 hours' notice to cancel or reschedule a session. The following policy applies:
Notice of cancellation must be given in writing by email or WhatsApp message to hello@asceratutoring.co.uk. Cancellation is effective from the time the written notice is sent to the correct contact, provided it is sent before the relevant 24-hour deadline.
Programme Plus group sessions run to a fixed weekly cohort slot. A missed or partially attended group session is not rescheduled, made up individually or refunded, because the session runs for the cohort whether or not any individual student attends. The lateness provisions above apply to group sessions in the same way, and a late arrival will not delay the start of the session for the rest of the cohort. Where we cancel a group session, it is rescheduled where possible and otherwise credited.
In the event that we need to cancel a session, we will provide as much notice as possible. The session will be offered for rescheduling at a mutually convenient time. If rescheduling is not possible, a full refund will be issued for that session. We will not charge any fee for sessions cancelled by us.
In the event of circumstances entirely beyond our reasonable control that prevent the delivery of services for an extended period (including but not limited to serious illness, bereavement or other personal emergency), we will notify you as soon as reasonably practicable. We will make every effort to reschedule affected sessions and to deliver outstanding Programme materials and marking. Where this is not possible within a reasonable period, a pro-rata refund or credit will be issued for anything paid for but not delivered.
A term booking consists of a block of 12 weekly one-to-one sessions at a discounted per-lesson rate, paid in advance. The following terms apply specifically to term bookings:
A diagnostic assessment consists of a timed written paper prepared for the student's examination board, tier and year group, marked by hand, and returned as two written documents: a report identifying the topics and sub-skills costing marks, and a focus and session plan setting out a prioritised order for addressing them.
For each subject taken, a Programme month consists of a personalised study schedule, four homework sheets (of which the first, second and fourth are supplied with answer keys for self-marking), one assessed sheet sat under timed conditions and returned to us for hand marking with written feedback, and a monthly written progress report. Written questions submitted alongside the assessed sheet are answered within that month's feedback. Programme Plus additionally includes one live group review session per week.
The Programme runs continuously, including through school holidays. It does not include one-to-one teaching, ad-hoc messaging access, or a full specification-wide mock paper each month.
All tuition, marking and assessment is delivered by Harsil Dixit, who holds an Enhanced Disclosure and Barring Service (DBS) certificate. Details are available on request.
We expect all sessions to be conducted in a respectful and productive environment. The client agrees to ensure that the student is available, prepared and in an appropriate setting for each session.
In group sessions, students are expected to behave courteously towards the other students in the cohort. We reserve the right to remove a student from a cohort where their conduct disrupts the session for others, in which case the arrangement is reduced to the standard Programme from the next billing date.
We reserve the right to end a session immediately, without refund, in the event of conduct that is abusive, threatening or otherwise unacceptable. Where such conduct is repeated, we reserve the right to terminate the arrangement in its entirety in accordance with Section 9.
We reserve the right to decline to take on or to continue with a client where we reasonably consider that our services are not suitable for the student's needs, or where the working relationship is not productive. In such circumstances, anything already paid for but not yet delivered will be refunded in full.
Either party may end the arrangement at any time by giving written notice by email. There is no minimum notice period for pay-per-session bookings; you may simply stop booking sessions.
For the Ascera Programme and Programme Plus, please refer to Section 7 regarding notice and billing. For term bookings, please refer to Section 5 regarding refunds for unused sessions.
Upon ending the arrangement, any outstanding invoices remain due and payable in full.
We take reasonable care in the preparation and delivery of all sessions, assessments, materials and marking. However, we cannot accept liability for:
Marking and grade estimates reflect our professional judgement applied to the relevant board's mark scheme conventions. They are not, and cannot be, a prediction of an official examination result.
Where a session is materially disrupted by a technical failure on our side, we will offer to reschedule the session or provide a pro-rata refund for the portion of the session lost.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
All session materials, diagnostic papers, mark schemes, homework sheets, answer keys, study schedules, reports and written feedback prepared and provided by Ascera Tutoring remain the intellectual property of Harsil Dixit. They are provided for the personal educational use of the named student only.
You agree not to reproduce, share, publish, sell, distribute or upload our materials, including to any file-sharing site, revision forum, social media platform, messaging group or artificial intelligence service, without our prior written consent. Diagnostic papers in particular are reused across students, and circulating one undermines its value for every other family.
Sessions, including group sessions, may not be recorded, photographed or screen-captured by students or clients without our prior written consent. Where another family's child is present in a group session, no consent to record will be given.
The written reports and plans produced for your child are yours to keep, to share with your child's school, and to use for your own purposes.
We collect and process personal data in connection with the delivery of our services, including assessment scripts, marks, written feedback and progress records. Full details of how we handle personal data, including your rights under UK GDPR, are set out in our Privacy Policy, which forms part of the overall arrangement between us.
If you have a concern or complaint about any aspect of our service, please contact us in the first instance at hello@asceratutoring.co.uk. We will acknowledge your complaint within two business days and aim to provide a full response within ten business days.
We take all complaints seriously and will endeavour to resolve any issues fairly and promptly.
These terms are governed by the laws of England and Wales. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms, together with our Privacy Policy and any written confirmation of session or service arrangements, constitute the entire agreement between the parties in relation to the provision of our services and supersede any prior representations or agreements.
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
We reserve the right to update these terms from time to time. Any material changes will be communicated to active clients in writing with a minimum of four weeks' notice. Continued engagement of our services after that period constitutes acceptance of the updated terms.
Failure by us to enforce any provision of these terms on a particular occasion does not constitute a waiver of our right to enforce that provision on any future occasion.
See also: Privacy Policy